Xada FAQs

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Need a specific size?

We understand that every customer is an individual and you may require a piece to be made a different size. Please contact us if you require something made a little larger or smaller and we will be more than happy to accomodate.

Care

To ensure that your Xada piece always looks its best we recommend that you follow a few simple steps:

  • Store your Xada piece in its bag to prevent it being scratched;
  • Remove your Xada piece before you shower or swim; and
  • Avoid spraying chemicals such as perfume, hairspray, sunscreen or deodorant on your Xada piece.

Should any silver components of your Xada piece become tarnished, they can be polished with a quality silver polishing cloth.

Gift Wrapping

Necklaces and bracelets are shipped in a cotton muslin pouch. If you require gift wrapping, please choose that option at checkout.

Payment

Please note: Xada is not currently registered for GST therefore all quoted prices are GST free. Payment for your Xada purchases can be made by PayPal or Bank Transfer. We accept credit payment by Visa or Mastercard using PayPal's secure online gateway. Please choose your payment method during checkout.

Privacy Policy

At Xada Jewellery, we understand that your online privacy and security is important.

Collecting Information

We do not rent or sell your personal information. We will not share personal information about you with other people or non-affiliated companies without your consent, except to provide products or services you’ve requested. All information supplied to us, including your email address and telephone number, is used for internal purposes only in order to keep you updated with the latest news, promotions, and updated web site information.

While we may use cookies to track your visit to the web site and our web servers automatically log the IP/Internet address of your computer, we do not use this information to identify you personally. We use this data to understand how our site and services are being used, so we can understand our visitors and improve the site.We may periodically send email updates regarding new features, news, exhibitions or web site information that may be of interest to you. If you do not wish to receive these emails, please reply to the sender and you will be removed from future lists.

Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address. For added security, Xada uses PayPal as our prefered payment gateway provider, allowing secure acceptance of online credit card payments.  Your details are securely transmitted to the PayPal payment gateway. Credit cards are encrypted by PayPal, ensuring they are stored securely. For more information please visit PayPal’s website. Please keep any password that you establish with us in a safe place. Also remember to log off your account and close your browser window when you have finished your visit. 

Feel free to contact us if you have any comments/feedback that will help us improve our privacy policy and practices. 

Product Variations

At Xada Jewellery, we work hard to deliver you exactly what you ordered.  

Colour and material selections

We endeavour to accurately display the piece that you are buying, but computer monitors do not always portray accurate colour. We cannot gurantee that your item will exactly match the colour of the sample pictures or sample swatches shown in our store. Provided that we have delivered the item that you ordered, then variations between the colour of a piece as displayed on your on your computer and the piece that is delivered is not considered a fault or defect.

Supply constraints

At times we experience difficulty in sourcing components. We reserve the right to vary components used in a design, but will always source parts that are similar in quality, size, appearance and material. If we are unable to source similar parts we will contact you prior to completing your order.  

Refer A Friend

If you like our products, we're sure your friends will too! Refer A Friend today and you'll both benefit. Find out more here.

Repairs

Sometimes the best of care can’t prevent an accident. If your Xada piece is damaged, we can usually repair it for a small fee, provided stock of the damaged parts are available. If you need help repairing an item, simply contact us.

VIP Rewards Program

Join our FREE VIP Rewards Program and you'll earn rewards for every online purchase. Click here for program details

 

If you can't find the information you're looking for, please contact us - we're here to help.