Xada Shipping & Returns

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Shipping 

All items are made-to-order with love!

We use regular Australia Post for Australian and International shipping. Expected delivery time is between 5 to 10 days depending on order size. Once orders are complete, they are usually shipped within 2 days. We cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strikes, transport complications etc.

 

Australia:

All Australian orders are shipped FREE using Australia Post regular service unless otherwise specified. Delivery is usually 1-3 days from date of shipping depending on recipient's location. Express post can be arranged for an extra cost. For more information about postage options, please visit Australia Post.

International:

All international orders are shipped by Australia Post via Registered Post International. Postage cost for International orders varies so please contact us prior to purchasing for a quote. Parcels require signature upon delivery. Transit time is usually between 3-10 working days. However, delivery times may vary and we can not be held responsible to late deliveries. 

 

Returns

You may return items for exchange within 7 days of delivery if defective or if the item delivered is not as described. 

We are very proud of our product's quality but if an item is defective, it must be returned to us in the same condition it was received: unworn and unused, with packaging and labels attached.

We will refund your return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you have a problem with any item after purchase, please contact us prior to returning the item.

Defective items will only be exchanged for the same item, colour and size.

We cannot offer refunds due to improper size or choice due to items being hand made to order. The measurements of necklaces are listed in the item description so please read these carefully before choosing. If you have any questions about an item, please contact us prior to purchase. Thanks for your understanding.